A reflective learning approach was adopted wherein one had to Observe, Orient, Decide and Act were the key steps taken to improve the learning curve of the librarians. The learning system was strengthened by leveraging on feedbacks received from all participants in the program.

A multidisciplinary group was engaged, when required to ensure that aspects of leadership, and understanding on key concepts and the know-how was shared repeatedly to support the librarians to learn on the significance of UN-SDGs and Community Development through innovative services.